Policies

Privacy Policy

 

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

Security Policy

 

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.

 

Refund / Return Policy

 

If you are not satisfied with your purchase please contact us within 30 days from date of purchase. Prior authorization is required for any returned merchandise. Return fees may be applied at Betterley Industries discretion to, but not limited to, special orders, out of stock items and orders with quantities purchased in "bulk". All returned product must be accompanied with paperwork, customer contact information and the RMA number provided by Betterley Industries.

There is a 15% restocking fee for items opened or past 30 days of purchase that are deemed returnable and authorized for return by Management. We do not accept returns for used accessories or consumables. If merchandise was damaged during shipping, please save the original packaging and immediately notify our Customer Service Department.

All returned items must include all original parts, be in their original packaging, and in the condition in which they were received. If items are not there may be a restocking fee or a refund could be denied. A copy of your packing slip, RMA # must be enclosed.

For incorrectly ordered items the customer is responsible for the return shipping costs.

 

Shipping Policy

 

We strive to fulfill your web order within 1-4 business days of receipt. Orders are charged according to courier shipping quotes provided at checkout.   For orders before 10:00 am CST Monday-Friday that request Next Day shipping we make every effort to get your order out the same day. Orders with Next Day shipping submitted after 10:00 am CST should ship the next business day.   If you need expedited shipping please call. Additional charges may apply.

International customers - Currently we offer international ordering and shipping to a limited number of countries via the website.  More are being added all the time  Please call us with questions or to place an order.

Free shipping is only available on orders placed through the website and shipped to an address in the lower 48 states.  Orders that qualify for free shipping will be sent via the most economical option chosen by Betterley.  If you need your order shipped a specific way please select that option at checkout, these orders will no longer qualify for free shipping.  

If USPS does not deliver to your address you must select UPS and the order will not qualify for free shipping.